Terms of Service

Acceptance of Terms

By accessing and using the Screens By Howie website (screensbyhowie.com) and engaging our services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. These Terms apply to all visitors, users, and customers of our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Services Provided

Screens By Howie provides professional screen and door services in Maui, Hawaii, including but not limited to:

• Screen rescreening services
• Window frame building and installation
• Screen door repair and installation
• Security screen door installation
• Front door screen installation
• Custom screen solutions
• Mobile service to customer locations

Service descriptions on our website are for informational purposes. Actual services may vary based on customer needs and site conditions.

Scheduling and Appointments

Appointment Requests

Appointment requests made through our website or contact forms are subject to availability and confirmation. An appointment is not confirmed until you receive direct confirmation from Screens By Howie via phone or email.

Cancellations and Rescheduling

• We request at least 24 hours' notice for cancellations or rescheduling
• Late cancellations (less than 24 hours) may be subject to a cancellation fee
• We reserve the right to reschedule appointments due to weather, emergencies, or unforeseen circumstances

Access to Property

You agree to provide safe and reasonable access to the service location. If access is denied or unsafe conditions exist, we reserve the right to reschedule or cancel the appointment without penalty.

Pricing and Payment

Estimates and Quotes

• Free estimates are provided for most services
• Estimates are valid for 30 days unless otherwise stated
• Final pricing may vary based on actual conditions discovered during service
• Any significant price changes will be communicated before proceeding with work

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, checks, and major credit cards
• A deposit may be required for large projects or custom orders
• Late payments may incur additional fees

Service Fees

• Trip charges may apply for certain service areas
• Emergency or after-hours services may incur additional fees
• All fees will be disclosed before service begins

Warranties and Guarantees

Workmanship Warranty

We stand behind the quality of our work. Our services come with a workmanship warranty covering defects in installation or construction for a period of [specify period, e.g., 1 year] from the date of service completion.

Materials Warranty

Materials are covered by manufacturer warranties. We will assist with warranty claims when applicable.

Warranty Exclusions

Our warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Normal wear and tear
• Damage from extreme weather events, accidents, or acts of nature
• Modifications or repairs performed by unauthorized parties
• Failure to follow recommended maintenance procedures

Warranty Claims

To make a warranty claim, contact us promptly with details of the issue. We will assess the claim and, if valid, repair or replace the affected work at no charge.

Limitation of Liability

To the fullest extent permitted by law:

• Screens By Howie shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims arising from services provided shall not exceed the amount paid for those services
• We are not responsible for damage to property caused by pre-existing conditions, hidden defects, or circumstances beyond our control
• We maintain appropriate insurance coverage for our business operations

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your service needs
• Ensure safe access to the service location
• Notify us of any hazards or special conditions at the property
• Remove or protect valuable items near the work area
• Secure pets during our visit
• Provide timely payment for services rendered
• Notify us immediately of any concerns about completed work
• Follow any maintenance recommendations provided

Prohibited Uses

You may not use our website or services to:

• Violate any applicable laws or regulations
• Transmit harmful or malicious code
• Impersonate any person or entity
• Engage in any fraudulent activity
• Collect information about other users
• Interfere with the operation of our website
• Use our services for any illegal purpose

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Screens By Howie or its content suppliers and is protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, or display our content without permission
• Use our trademarks or logos without written consent
• Create derivative works from our content
• Use our content for commercial purposes without authorization

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

Dispute Resolution

Informal Resolution

In the event of any dispute, we encourage you to contact us first to seek an informal resolution.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions.

Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Maui County, Hawaii, and you consent to the jurisdiction of such courts.

Termination

We reserve the right to:

• Refuse service to anyone for any reason
• Terminate or suspend access to our website without notice
• Remove or edit content on our website
• Cancel appointments or contracts for breach of these Terms

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Screens By Howie regarding our services and supersede all prior agreements and understandings.

Questions and Complaints

We value customer satisfaction. If you have questions about these Terms or complaints about our services, please contact us. We will make reasonable efforts to address your concerns promptly and professionally.